Welcome to ioSend, a platform owned and operated by VM LLP (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, APIs, and email delivery services (collectively, the “Services”). By accessing or using ioSend, you agree to this Privacy Policy.
1. Information We Collect
We collect the following types of data to operate and improve our services:
a. Information You Provide
Account details: Name, email address, company name, phone number, and password.
Billing details: Address, payment method, and transaction data.
Communication: Messages you send to our support or contact forms.
b. Information Collected Automatically
Usage data: IP address, browser type, operating system, access times, and referring URLs.
Cookies: Small files used to remember your preferences and track site usage.
API logs: Request timestamps, sender domains, and delivery metrics.
c. Information from Third Parties
Data from payment processors, analytics tools, or integrated services (e.g., Google Analytics, Stripe, Razorpay).
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve ioSend services.
Authenticate and manage user accounts.
Process payments and send billing notifications.
Monitor deliverability, performance, and prevent abuse.
Communicate updates, new features, and support messages.
Comply with legal obligations and enforce our Terms of Service.
We do not sell or rent your data to third parties.
3. Email Delivery & Message Data
When you use ioSend to send emails:
We process sender, recipient, subject, and message metadata for delivery purposes.
We do not read or store email content beyond what is necessary for processing and troubleshooting.
Message data may be temporarily retained in logs for diagnostic and compliance purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and login sessions.
Measure website traffic and usage analytics.
Improve performance and personalize your experience.
You can manage cookies through your browser settings or opt-out of analytics cookies where applicable.
5. Data Sharing
We may share your data only in the following cases:
Service providers: Payment gateways, hosting providers, and analytics tools assisting our operations.
Legal requirements: When required by law or to protect our rights and prevent abuse.
Business transfers: If ioSend or VM LLP is merged, acquired, or restructured, data may be transferred to the new entity.
All third-party partners are bound by confidentiality and data protection obligations.
6. Data Security
We take security seriously.
Data is encrypted during transmission (SSL/TLS).
Access is restricted to authorized personnel only.
Servers are monitored and protected using firewalls and access controls.
Regular security reviews and backups are maintained.
Despite these measures, no online system is 100% secure. Users are responsible for safeguarding their credentials.
7. Data Retention
We retain your personal information only as long as necessary to:
Provide our services,
Comply with legal or regulatory obligations,
Resolve disputes and enforce agreements.
You may request deletion of your account and associated data at any time (see Section 9).
8. Your Rights
Depending on your jurisdiction (GDPR, DPDP, etc.), you may have the right to:
