Terms of Services

Introduction

Welcome to ioSend - a platform provided by VM LLP (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of ioSend’s website, APIs, and email delivery services (collectively, the “Service”). By accessing or using ioSend, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use ioSend. By using the Service, you represent that you meet these eligibility requirements.

2. Services Overview

ioSend provides:

  • Email delivery and infrastructure via API and SMTP relay
  • Deliverability monitoring and analytics
  • Warm-up tools, IP reputation management, and related SaaS utilities

We may modify, improve, or discontinue features from time to time without prior notice.

3. Account Registration

To use ioSend, you must create an account with accurate, current, and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account

If you suspect unauthorized access, you must notify us immediately.

4. Acceptable Use

You agree not to use ioSend for sending:

  • Unsolicited or bulk spam emails
  • Fraudulent, misleading, or illegal content
  • Malware, phishing, or deceptive material

We strictly enforce anti-abuse and anti-spam policies. Violations may result in suspension or termination of your account without notice.

See also: Acceptable Use Policy (AUP)

5. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

You remain the owner of the data you transmit through ioSend, but you grant us limited rights to process and deliver those communications as part of the service operation.

6. Payment & Billing

Some features of ioSend are provided on a paid basis.

By subscribing to a paid plan, you agree to:

  • Pay all applicable fees as displayed at the time of purchase
  • Authorize VM LLP to charge your selected payment method

All prices are in INR (₹) or USD and are exclusive of applicable taxes unless stated otherwise.

7.Service Availability

We aim for 99.9% uptime, but occasional downtime may occur for maintenance, upgrades, or unforeseen issues.

We are not liable for losses resulting from service interruptions.

8. Intellectual Property

All intellectual property rights in ioSend, including software, code, design, logos, and content, are owned by VM LLP or its licensors.

You may not copy, modify, or redistribute any part of ioSend without written permission.

9. API Usage

If you use our API:

  • You must keep your API keys secure.
  • You may not abuse rate limits or attempt to reverse engineer endpoints.
  • You are responsible for all activity conducted using your keys.
10. Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms or applicable laws
  • You engage in spam or abusive behavior
  • You fail to make payments when due

Upon termination, your access to ioSend will cease, but you may request data export (if available) within 30 days.

11. Limitation of Liability

ioSend is provided on an “as is” and “as available” basis.

We make no guarantees regarding deliverability, inbox placement, or performance.

To the fullest extent permitted by law, VM LLP shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

12. Indemnification

You agree to indemnify and hold harmless VM LLP, its partners, and employees from any claims, damages, or liabilities resulting from your use of ioSend or your breach of these Terms.

13. Changes to These Terms

We may update these Terms from time to time.

Any changes will be effective upon posting on our website.

Your continued use of ioSend after such changes constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts located in Baleswar, Odisha

15. Contact

For questions about these Terms or our services, contact us at:

VM LLP

📧 hello@iosend.com

🌐 https://iosend.com

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